Terms of Service
1. Introduction
Welcome to TRANQ. By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms of Service, as well as our Privacy Policy. If you do not agree with these terms, please do not use our website or products.
2. Use of Our Products
Our products, including the TRANQ Portable Steam Sauna and TRANQ Cold Plunge, are intended for personal use only. By purchasing or using our products, you agree to follow all safety guidelines and instructions provided with the product. You acknowledge that improper use may result in injury, and TRANQ is not responsible for any misuse or harm resulting from non-compliance with product instructions.
3. Orders and Payments
By placing an order through our website, you agree to provide accurate and complete information. All transactions are processed through secure payment gateways. TRANQ reserves the right to cancel or refuse any order at its discretion, including but not limited to circumstances where there is an error in pricing or availability.
4. Shipping and Delivery
We strive to process and ship orders promptly. Delivery times and shipping fees vary depending on location and are provided during the checkout process. TRANQ is not responsible for any delays, damages, or losses that occur during shipping.
5. Returns and Refunds
We want you to be satisfied with your purchase. If you're not completely happy with your TRANQ product, you may return it within 30 days of receiving it for a full refund or exchange, provided the product is in its original condition and packaging. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
6. Warranty
TRANQ products come with a limited warranty that covers defects in material or workmanship under normal use. The warranty period is stated on each product page. Damage due to misuse, accidents, or unauthorized modifications is not covered.
7. Privacy and Data Security
We respect your privacy. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information. By using our website, you consent to our data practices as outlined in the Privacy Policy.
8. Limitation of Liability
To the fullest extent permitted by law, TRANQ is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our total liability is limited to the purchase price of the product(s) in question.
9. Modifications to Terms
TRANQ reserves the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our website or products constitutes your acceptance of the revised terms.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of [Your Country/Region], without regard to its conflict of law principles.