Privacy Policy

1. Introduction

At TRANQ, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or purchase our products. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services, including:

Personal Information: When you make a purchase, subscribe to our newsletter, or interact with our website, we may collect information such as your name, email address, phone number, shipping address, payment details, and billing information.
Usage Data: We collect information on how you interact with our website, such as IP address, browser type, pages visited, time spent on the site, and referral URLs. This helps us understand how visitors use our website and improve the user experience.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our website, analyze trends, and gather demographic information. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your orders and payments
To provide customer support and respond to inquiries
To send promotional communications and marketing materials (if you have opted in)
To improve our website, products, and services
To detect and prevent fraud and other security issues
To comply with legal obligations

4. Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

With service providers who assist us in processing payments, shipping orders, and marketing efforts (e.g., payment processors, shipping companies)
With third parties as required by law or to protect our legal rights
With business partners or affiliates with whom we may collaborate on promotions or offers

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal data we hold about you
The right to correct any inaccuracies in your personal information
The right to request the deletion of your personal data
The right to opt-out of marketing communications

To exercise these rights, please contact us at the details below.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We advise you to review the privacy policy of every site you visit. TRANQ has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party websites.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years old. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.